C-Requests: amigdala hijacking in software

This article discusses the challenges that arise in software engineering teams when urgent requests from executives disrupt the workflow. It highlights the impact of scarcity mindset on attention and decision-making. The author shares a scenario where an urgent request from a Vice President derails ongoing work, leading to rushed implementation, lack of quality control, and future issues. The cultural differences and hierarchical leadership styles in lower-cost outsourcing destinations are also mentioned as factors that affect decision-making. Strategies for mitigating these challenges are presented, including the role of product managers in shielding the team, maintaining a well-prioritized backlog, and physically separating external requests from the team’s work.… Read More C-Requests: amigdala hijacking in software